CLARION

Refund policy

90 days to decide. A full refund if they’re not for you.

We pay the return postage. And if anything goes wrong in the first three years, you get a brand-new complete set, posted before you send the old one back.

Last updated 21 October 2026

90days

At home, on your terms

Counted from the day your complete set arrives, not the day you order.

Full refund*

Any reason at all

A change of mind counts. No restocking fee, and we pay the return postage.

3years

Brand-new, not repaired

A fault means a brand-new complete set, posted before you send the old one back.

01

The 90-day trial

Your 90 days start the day your complete set is delivered. Not the day you order, and not the day we post it, so the wait never eats into your trial.

If they are not right for you, for any reason, send them back inside those 90 days for a full refund. A change of mind counts. You do not have to explain, there is no restocking fee, and we pay the return postage.

One piece of advice rather than a rule: give them a fair go. Ears usually take a couple of weeks to get used to hearing detail again.

02

Sending them back

  1. Tell us, any time within the 90 days.Call 0485 028 699 or email hello@clarionhearingaids.com with your name and order number.
  2. We send you a prepaid return label.Pack both hearing aids, the charging case and the cable, attach the label and drop the parcel at your local post office. It costs you nothing.
  3. We refund you in full.*Once your complete set is back with us, the refund goes to the way you paid: card, Apple Pay, Google Pay, PayPal, Afterpay or Zip.

What comes back to you

One complete setThe full $1,618. Delivery was free, so nothing is taken off.
If you bought two complete setsReturn one complete set or both. You get back what you paid for each complete set you return.
03

If something is wrong with them

Arrived damaged, or not working? Tell us and we send a brand-new complete set, with the freight paid both ways. That is covered from the first day.

A fault within three years of delivery means a brand-new complete set. Not a repair, and not a refurbished unit. Call or email and your replacement goes out by Express Post. There is no charge to make a claim.

Advance replacement

You are never without them.

  1. We post your brand-new complete set first, with a prepaid return label in the box.
  2. Your new set arrives. Nothing goes back until it does.
  3. Then you send the faulty set back, using the prepaid label.

Every complete set comes with a signed Certificate of Warranty showing your serial numbers, the day your complete set arrived and the day the warranty runs to. The warranty runs from the same delivery date as the trial, and keeps going after the 90 days end.

See the Certificate of WarrantyPDF
04

What the warranty does not cover

  • Physical damage, and water or moisture damage
  • Misuse, or unauthorised repair
  • Loss or theft
  • Consumables that wear out in normal use: ear tips, wax guards and cleaning tools. Just ask and we replace them free.
05

Changing or cancelling an order

If your complete set has not been posted yet, call or email and we will change the order or cancel it. Orders placed before 2pm AEST usually leave North Wollongong the same day, so the sooner the better.

If it has already been posted, nothing is lost. Once it arrives, the 90-day trial covers a change of mind in full.

06

Your rights under the law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The 90-day trial and the 3-year warranty are extra promises from us. They sit on top of these rights and never replace them.

07

Talk to us

Call or email, whichever suits you.

Call 0485 028 699 Email us

Clarion is run by Michael Tuck, ABN 24 669 389 835, North Wollongong NSW 2500.

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The fine print

* Refund timing. Your refund is guaranteed. Return postage is on us. Once you post your set, it can take up to 2 weeks to reach us. After it arrives, please allow up to 5 weeks for your refund to be processed and returned to the way you paid (card, Apple Pay, Google Pay, PayPal, Afterpay or Zip). These timeframes apply to returns under the 90-day trial and don’t affect your rights under the Australian Consumer Law.

Price lock. Orders placed before 9 October 2026 keep the family price lock they were sold with.